Refund policy

Last updated 2 August 2026

The short version

If the report does not help you, say so and it is refunded in full. You will not be asked to justify it, and there is no argument. A disputed order costs more to defend than it earns.

Refunded automatically, without you asking

If the artifacts you sent do not contain enough evidence to reach a conclusion, the report says so in its own words, names what to capture instead, and the order is refunded on delivery. You are not charged for an answer that is "not determinable".

This is written into the report template, not offered case by case.

How to request one

Reply to the report, or email [email protected] within 14 days of delivery. Say only that you want a refund. No form, no reason required.

Refunds go back to the original payment method, usually within 5–10 business days depending on the card issuer.

Why it works this way

What is being sold is a technical judgement. If the judgement is wrong or useless, charging for it damages something worth far more than one order. An unconditional refund is also the honest counterpart to promising a diagnosis in 24 hours from artifacts alone.

Chargebacks

Please ask for a refund before opening a chargeback with your bank. It is faster for you and avoids fees for both sides. Refunds are not refused, so there is nothing a chargeback achieves that an email does not.